Who we are
CaeloX Telematics provides vehicle tracking hardware and related software. This policy explains what information we collect and how we use it when you visit our site, buy a device, or use CaeloX services.
Information we collect
- Account details you provide — name, email, phone, address.
- Device and vehicle data from CaeloX hardware (location, OBD stats, alerts) when you use the service.
- Order, payment-related, and support information, including complaints and optional attachments.
- Technical logs needed to operate, secure, and improve the service.
How we use information
- To provide live tracking, alerts, accounts, and data plans.
- To process orders and respond to support requests.
- To improve reliability, prevent abuse, and meet legal obligations.
Sharing
We do not sell your personal data. We may share data with service providers (hosting, email delivery, payments) only as needed to run CaeloX, or when required by law.
Retention & your choices
We keep account and device data while your account is active and for a reasonable period afterward for support and legal reasons. You may request access or deletion by contacting us.
Contact
Email caelox@chickuuu.in
Phone +91 9566050324
Agreement
By purchasing or using CaeloX hardware or software, you agree to these terms. If you do not agree, do not use the product or service.
The service
CaeloX provides a tracking device and related apps or web tools. Coverage, latency, and features depend on network conditions, vehicle compatibility, and your data plan.
Accounts
You are responsible for keeping login credentials secure and for activity under your account. Notify us promptly if you suspect unauthorized access.
Acceptable use
- Do not use CaeloX for unlawful tracking or harassment.
- Do not reverse engineer, abuse APIs, or disrupt the service.
- Comply with local laws where you operate the device.
Warranty
Hardware is covered by the warranty stated at purchase, including the 3-year hardware cover where applicable. Software is provided as available, to the extent permitted by law.
Limitation of liability
To the maximum extent permitted by law, CaeloX is not liable for indirect or consequential losses arising from use of the product or service, including missed alerts or network outages outside our control.
Contact
Quick summary
Unused devices in original packaging can be returned within 7 days of delivery. Damaged or defective units should be reported within 48 hours with photos.
Request a return →How to request a return
1
Email caelox@chickuuu.in with your order details, or raise a return request online.
2
We’ll confirm eligibility and share return instructions.
3
Ship the device as directed. Refunds start after inspection.
Eligible returns
- Unused product in original packaging within 7 days of delivery.
- Damaged-on-arrival or defective units reported within 48 hours with clear photos.
Not eligible
- Devices that were installed, misused, or returned incomplete.
- Activated data plans (except where required by law).
Refunds
Approved refunds go back to the original payment method after we receive and inspect the return. Bank timing may vary.
Warranty repairs
Outside the return window, manufacturing defects may still be covered under the hardware warranty. Contact support with your purchase details.
Contact
Who we are
CaeloX Telematics is a vehicle intelligence brand focused on live GPS tracking, On-board diagnostics II (OBD-II), and anti-theft protection. We build hardware and software so you stay connected to your vehicle — clear, current, and always in focus.
What we build
A quiet plug-and-play tracker that works with your vehicle’s OBD port, plus a simple app and web experience for live location, vehicle stats, alerts, and security features.
- Live GPS tracking and history
- OBD-II vehicle stats and diagnostics
- Speed, geofence, and movement alerts
- Anti-theft and SOS support
- Cloud sync and multi-device access
Our approach
We keep the product focused: reliable hardware, straightforward software, and support that responds when you need it. No clutter — just the tools that help you know where your vehicle is and how it’s doing.
How it works
1
Order a CaeloX tracker (or a SIM data plan if you already have the device).
2
Plug the device into your vehicle’s OBD-II port — no complex installation.
3
Sign in on the app or web, activate your plan, and start tracking.
Support & warranty
Hardware is covered by the warranty stated at purchase, including extended cover where you choose it. For returns, defects, or questions, reach out to our support team — we aim to resolve issues quickly.
See our Return Policy and Terms of Service for full details.
Contact
Email caelox@chickuuu.in
Phone +91 9566050324
For order status, use the tracking page or reply to your confirmation email with your Order ID (e.g. #CXTWQNZVBBFJ).
Frequently asked questions
Quick answers to the most common questions about CaeloX devices, plans, and orders.
CaeloX is a plug-and-play vehicle tracker that connects to your car’s OBD-II port. It provides live GPS tracking, vehicle diagnostics, alerts, and anti-theft features through our app and web dashboard. No complex wiring is required.
Most vehicles manufactured after 2008 with a standard OBD-II port are compatible. If you’re unsure, email us your vehicle make, model, and year at caelox@chickuuu.in and we’ll confirm.
Yes. Live tracking requires a data plan so the device can send location and diagnostics to the cloud. You can buy a plan with the device or separately if you already own CaeloX hardware. Plans are typically monthly or yearly.
Orders are usually processed within 1–2 business days. Delivery across India typically takes 3–7 business days depending on your location. You’ll receive a tracking update once the order ships.
Standard hardware warranty is 12 months. You can add extended protection at checkout for up to 36 months total. Manufacturing defects are covered; damage from misuse, water, or incorrect installation is not.
Yes. Unused devices in original packaging can be returned within 7 days of delivery. Damaged or defective units must be reported within 48 hours with photos. See our full Return Policy.
Use the Order ID from your confirmation (e.g. #CXTWQNZVBBFJ) on the track page, or reply to your order email. You can also contact support with your Order ID.
We do not sell your personal or location data. Access is limited to your account and authorised service providers needed to run the service. See our Privacy Policy for full details.
We accept online payment and Cash on Delivery (COD) where available. Online payment is confirmed before dispatch; COD includes a small handling fee shown at checkout.
Email caelox@chickuuu.in or call +91 9566050324. Include your Order ID and a short description of the issue. For device problems, photos or a short video help us resolve faster.